Frequently Asked Questions


Can't find the answer? Please Get In Touch

No - you may be trained by experience or have been trained in-house.  However, to ensure you have the best chance of passing your assessment we recommend you undertake training as operating standards and regulations change. 

Training Providers 

It is recommended you also use the Qualification Handbook as a revision tool in addition to any training course material.

  • Please download and complete the Registration Form. 
  • Email a scan/photo of your official ID evidence, i.e. photocard driving licence or passport.
  • Provide a passport-style photo (shoulders upwards against a plain background) in jpg format.  Many people take a 'selfie' on their phone.  No headwear must be worn.  This is required for your ID card.

Please email the above to confirming what you/your employees would like to be assessed in and provide a rough indication of timescales.  Please confirm your contact details.  We will then contact you to discuss and arrange the assessment.

The price includes the assessment, registration with City & Guilds, paper certificate, ID Card (if we have been provided with a photo prior to assessment) and Digital Credential.

Assessments normally take place at your Training Provider's site or your own site (subject to the assessment requirements being met).  It varies so please Get In Touch


Please see the qualification page for an indication of duration, the actual time taken will depend on factors such as experience/competency and access to assessment equipment/sites.

Yes.  Candidates must provide their own equipment and Personal Protective Equipment (PPE) unless agreed in advance with the training provider/Norfolk Proficiency Tests Committee. 

See Information & Price List for an indication of PPE requirements - your training provider should confirm the PPE which is required for the qualification you are undertaking. 

0216-49 (PA1) - usually straight after the training (subject to exam conditions being met)

Independent assessment - on a separate day to the training

Non-independent assessment - it depends on the number of candidates.  It can be on the same day or a separate day to the training.

Integrated assessment - on the same day as the training.

If you achieved through City & Guilds you should be able to check your certificate, if you can't find it we can check the system.  If you achieved the equivalent qualification through another awarding body, certificate evidence must be provided to Norfolk Proficiency Tests Committee prior to registration (a scanned copy emailed to ). To check if you have met the pre-requisite/s or for more information Get In Touch


City & Guilds Certificates of Competence are life-long (excluding Utility Arboriculture where re-certification is required every 3 years).

Please note that candidates are required to undertake regular refresher training (usually every 3-5 years) to comply with industry regulations and Health & Safety law. 

If you have misplaced your certificate you can request a replacement by contacting City & Guilds Customer Services on 024 7685 7300.  If you know your City & Guilds candidate number this will help them find you on the system.

The cost is £48 for a replacement certificate and ID card.  If you only require an ID card it costs £11. They accept credit and debit card payments.

Please note that employers cannot request a replacement certificate - only candidates can.

If we were not provided with a passport-style photo prior to assessment an ID card will not be produced by City & Guilds.  

Animal Transport - usually 4- 6 weeks

All other qualifications - usually 4 weeks

Certificates will be sent as Royal Mail 'Signed For' Delivery.  If no-one is available to sign they will leave a card regarding collection from the local Post Office branch.  If certificates have not arrived within 4 weeks of your assessment please Get In Touch

You will receive an email from City & Guilds to claim your Digital Credential (providing we were provided with an email address).